Authorized Technical Services Survey
1.
Enter your name:
2.
Enter your phone number:
3.
Enter your claim number:
4.
When you called, was the call answered in a timely manner?
Yes
No
5.
When you called, was the person courteous and professional?
Yes
No
6.
When the technician arrived, did they meet the time frame you were given?
Yes
No
7.
Did the technician explain what was needed to correct the problem?
Yes
No
8.
Did the technician give you a complete breakdown of the charges if it was not covered under warranty?
Yes
No
9.
Did the technician seem knowledgeable and competent?
Yes
No
10.
How pleased were you with our service? (5=best)
1
2
3
4
5
Rate Service
11.
How pleased are you with the product you own? (5=best)
1
2
3
4
5
Rate Product
12.
Enter any questions or comments you have: